Store Agreement

1. The Daasho plan, and no commission

• The store pays one fixed subscription, the Daasho plan, to list on Daasho and take orders. The price is shown in the app before you pay; at launch it is ₹2,999 a month plus GST. Longer plans may cost less per month.
• Daasho takes no commission on your orders and charges no other fees: no listing fee, no packaging fee, no payment-gateway fee taken from your order value.
• There is no free trial. Offer codes shown in the app (for example the launch offer) come off the plan price before GST, once per store unless the app says otherwise.
• The plan is paid in advance through the app. Its days start when the payment succeeds; the invoice, with GST shown on its own line, is in the app.

2. When the plan ends, and pausing it

• The app reminds you 7, 3 and 1 days before the plan ends. When it ends, the store stops getting new orders until it is renewed.
• The owner can pause a paid plan for a planned closure, up to the number of days a year the app shows (30 at launch). While paused the store is hidden from customers and the paused days are added back to the plan.
• A plan already paid is not refunded if the store stops early, except where Daasho closes the store without a breach by the store, or the law requires a refund. In that case we refund the unused days.

3. What the customer pays, and what you get

• The customer pays your item prices, the delivery charge and any tip, through Daasho (UPI, card or cash on delivery).
• You receive the full value of your items. Delivery charges and tips belong to Daasho and its pilots, not to the store.
• Discounts you choose to run as a store offer are paid by you; Daasho's own coupons are paid by Daasho. The app shows who pays what before you start an offer.

4. Payouts

• Your earnings collect in your Daasho wallet. Daasho pays them to the store's bank account once a week, on the payout day shown in the app, for the orders completed by then.
• A refund that is being disputed is held, not taken, until it is decided.
• Every payment and deduction is listed in the app's Money tab with a statement you can download.
• Keep your bank details correct. A change of bank account is checked by Daasho before payouts go to it.

5. Refunds to customers, and who pays

• When a customer reports a missing, wrong or spoiled item, Daasho may refund the customer at once.
• The store pays for a refund only when the problem was the store's own (for example a missing or wrong item) and the customer's report is backed by a photo or clear evidence. Otherwise Daasho pays.
• You can dispute a complaint in the app within 48 hours. A Daasho person decides within 24 hours and nothing is taken from your earnings until then.
• An order cancelled because every item had run out is refunded in full to the customer and earns nothing.

6. The price promise

Your price on Daasho must be the same as in your shop, with no extra packing charge. If Daasho confirms a higher price, the steps are: a warning with a date to fix it, then the Daasho price badge removed, then the store paused until we talk. A customer is refunded the price difference only after Daasho confirms the breach.

7. Taxes

• GST at the current rate is added to the Daasho plan and shown on the invoice. Give your GSTIN in the app to claim input tax credit.
• The store is responsible for the taxes on its own sales and for any licences its business needs.
• Where the law requires Daasho to collect or deduct tax on payments to the store (such as TCS under GST or TDS under the Income-tax Act), Daasho does so and shows it in your statements.

8. Ending this agreement

You can close your store in the app once nothing is owed either way. Daasho can end this agreement with 15 days' notice, or at once for fraud, a safety risk or a serious breach of the Partner Terms of Use. We pay all earnings due up to the end date, less any refunds the store owes under section 5.

9. Changes to the plan or this agreement

We may change the plan price or this agreement. We tell you in the app at least 15 days before a price change and 7 days before any other change. A new price applies from your next renewal, never to days already paid.

10. Law and courts

This agreement is governed by the laws of India. Please contact us first; most problems are solved quickly through Help in the app. Any dispute that cannot be settled will be decided by the courts at Chennai, Tamil Nadu.

11. Contact and Grievance Officer

Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. Help is in the Daasho Partner app, or write to support@daasho.com.

Grievance Officer: support@daasho.com, at the address above. We acknowledge every complaint within 48 hours and resolve it within one month.