Daasho Partner Terms of Use

1. What the app is for

The Daasho Partner app lets a store list its menu or products on Daasho, take and prepare customer orders, hand them to Daasho pilots, and see its payments, reviews and help. Daasho is a technology platform: the store sells its own goods to the customer.

2. Who can use it

• The person who signs up must be at least 18 and able to act for the store.
• The store must have the licences its business needs, including an FSSAI licence or registration for food, and give true documents: PAN, bank account in the store's or owner's name, GST number where the law requires one, and the photos the app asks for.
• Daasho approves each store by hand before it can take orders, and may ask for more documents.

3. Your account and your staff

• The owner can add managers and staff. Each person signs in with their own phone number. Do not share sign-in codes.
• Managers and staff see only what their role allows. The owner is responsible for what everyone on the store's account does.
• Tell us at once if a phone is lost or someone leaves, so their access can be removed.

4. Menu, prices and photos

• Your menu, prices, item details (veg, egg, non-veg, sizes, allergens you know of) and stock must be true and kept up to date.
• Price promise: your price on Daasho is the same as in your shop. There is no separate packing or packaging fee on Daasho. Daasho may ask for a photo of your printed menu or price board to check this.
• Every photo is checked by Daasho before customers see it. Upload only photos you own or may use, that show the real item.
• Daasho may hide an item, a photo or a price that breaks these terms or the law, and will tell you why.

5. Taking orders

• Keep the store online only when you can prepare orders. Accept or reject each new order quickly; an order not answered in time is turned away.
• Prepare the order as ordered, pack it safely and seal it, and have it ready by the time you set.
• Hand the order only to the Daasho pilot who shows the right pickup code.
• If an item has run out, use the app's options (call the customer, replace, or remove the item) instead of sending something else.
• Treat customers' names, phone numbers and addresses as private: use them only for the order and never keep or share them.

6. Food safety and quality

You are responsible for the quality, safety, labelling and hygiene of what you sell, under the Food Safety and Standards Act, 2006 and every other law that applies to your goods. Do not sell anything illegal, expired or unsafe, or anything Daasho does not allow.

7. Complaints and disputes

When a customer reports a problem, the app shows it with any photos. You can dispute it in the app within the time it shows, and a Daasho person decides. Who pays for a refund is set out in the Store Agreement.

8. What is not allowed

• Fake orders, fake reviews, or asking customers to change or remove a review.
• Asking customers to order or pay outside Daasho for an order that came through Daasho.
• Abusing or threatening customers, pilots or Daasho staff.
• Copying, scraping or interfering with the app or Daasho's systems.

9. Pausing or closing a store

Daasho may pause a store at once for a safety risk, fraud, a serious food complaint or a repeated broken price promise, and will tell you why and what to do. For other breaches we warn you first. You can close your account in the app once nothing is owed either way.

10. Your data

We use the store's and its people's personal data as set out in our Privacy Policy, under the Digital Personal Data Protection Act, 2023. Document photos are kept private and seen only by the people who check them.

11. Liability

The app is provided as it is. Daasho is not responsible for losses caused by the store's own goods or actions, or by events outside our control such as network failures, floods or strikes. Nothing here limits any liability that the law does not allow to be limited.

12. Changes to these terms

We may update these terms. We tell you in the app at least 7 days before a change applies. If you keep using the app after that, you accept the change.

13. Law and courts

These terms are governed by the laws of India. Please contact us first; most problems are solved quickly through Help in the app. Any dispute that cannot be settled will be decided by the courts at Chennai, Tamil Nadu.

14. Contact and Grievance Officer

Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. Help is in the Daasho Partner app, or write to support@daasho.com.

Grievance Officer: support@daasho.com, at the address above. We acknowledge every complaint within 48 hours and resolve it within one month.