Privacy Policy

1. Who we are

Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. We are the data fiduciary for the personal data described here under India's Digital Personal Data Protection Act, 2023.

Questions or requests: support@daasho.com.

2. What we collect: customers (Daasho app)

We collect only what we need to take, deliver and support your orders.

• Account: your name and mobile number. The mobile number is how you log in.
• Addresses: the delivery addresses you save, and a receiver's name and phone number when you order for someone else.
• Location: your phone's precise location only when you tap "Use my location", to place the delivery pin and show stores that deliver to you. You can always type an address instead. The customer app never uses location in the background.
• Orders and payments: what you ordered, from which store, the amount, how you paid, refunds and Daasho Credits.
• Photos you choose to add: a profile photo, or photos of missing or damaged items in a complaint. They are picked with Android's photo picker; the app cannot see your other photos.
• Voice search: when you tap the microphone, Android's speech service turns your speech into text on your phone. Only the words are searched. We do not receive or keep a recording.
• Messages: support chats and tickets, and your chat with the store about an order.
• App activity: your searches (shown as recent searches, which you can clear) and steps such as "order placed", without personal details.
• Device and diagnostics: a random install id, the push notification token, app version, phone model, Android version and error details when something goes wrong.

3. What we collect: stores (Daasho Partner app)

• Account: the owner's and staff members' names and mobile numbers, and the store's phone and address.
• Business and KYC details: PAN, GSTIN and FSSAI numbers and photos of these documents. For Aadhaar we keep only the last 4 digits and a photo with the first 8 digits covered; the covering happens on the phone before the photo is sent, and we never keep a full Aadhaar number.
• Bank details: account number and IFSC, to pay the store. Earnings, payouts, plan payments and tax records.
• Location: the store's map pin, once, at sign-up. The Partner app does not track location after that.
• Photos: store, menu and product photos, document photos and complaint evidence, taken with the camera or chosen by you.
• Messages, app activity, device and diagnostics: as for customers, plus bug reports you choose to send.

4. What we collect: delivery partners (Daasho Pilot app)

• Account and safety: name, mobile number, zone and city, an emergency contact's name and number, and blood group (shown on your emergency card).
• KYC and background check: driving licence number, expiry and address, vehicle registration number, PAN, document photos and a selfie (also a selfie at the start of a shift, to confirm it is you). For Aadhaar we keep only the last 4 digits and a photo with the first 8 digits covered on the phone.
• Bank details and earnings: account number and IFSC for weekly payouts; earnings, tips, incentives, cash in hand and kit fee.
• Location while on duty: while you are Online or have an order in progress, the app sends your precise location every few seconds, including when the app is closed or the screen is off, so we can offer you nearby orders, show the customer and store where their order is, and check the road distance your pay is based on. A notification "Daasho Pilot is online" is shown the whole time. Location stops the moment you go Offline, and it is never collected while you are Offline. We also record your location when you press SOS or report an accident.
• Photos: vehicle, kit, leave-at-door and accident-report photos.
• Messages, app activity, device and diagnostics: as for customers.

5. What we collect: website visitors

What you submit in our forms (for example your name, mobile number, email, city and business or vehicle details, or a résumé when you apply for a job), and basic technical logs such as IP address and browser type to keep the website secure.

6. Why we use it

• To create and secure your account and log you in with a one-time code.
• To take, prepare, dispatch, deliver and track orders and parcels, and to show the right people the right details for an order.
• To work out delivery fees and pilot pay from road distance, to pay stores and pilots, and to process refunds.
• To verify stores and pilots (KYC, background checks), keep people safe (SOS, emergency card) and prevent fraud and misuse.
• To answer support requests and complaints, and to send order, account and payout notifications.
• To find and fix problems and improve the apps, using activity data without personal details.
• To meet legal, tax and regulatory obligations.

7. Who we share it with

We do not sell your personal data, and we show no advertising. We share only what each person needs:

• The people on your order: the store sees what was ordered and the customer's name; the pilot sees the delivery address and the receiver's name and can reach them through the app; the customer and the store see the pilot's name and live position on the map while the order is on its way. Chats between customers and stores do not show phone numbers.
• Service providers who work for Daasho under contract and only on our instructions: Google Firebase (sending and checking the login code, and push notifications), Google Maps (maps, address search and routes), our cloud server provider in India, and, when they are switched on, our payment and payout partner and our SMS provider. Card and UPI details are entered with the payment partner; Daasho never stores your full card number.
• Authorities when the law requires it, for example tax authorities or the police with a valid legal request.

8. How long we keep it

We keep your data while your account is open. When you delete your account, we delete or anonymise it within 30 days, except records the law requires us to keep: orders, payments, refunds, invoices, payout and tax records are kept for up to 8 years. Technical logs are kept for up to 30 days.

9. Deleting your account and your data

You can delete your account at any time, without contacting us:

• Daasho app: Account → Delete account.
• Daasho Partner: More → Settings → Leave Daasho.
• Daasho Pilot: Profile → Delete account.
• Without the app: request it at daasho.com/delete-account. We confirm it with your registered mobile number and complete it within 7 days.

10. Security

All data between the apps and our servers is encrypted in transit (HTTPS). Access to personal data inside Daasho is limited to staff who need it for their work and is logged. Login sessions are stored in the phone's secure storage. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

11. Your rights

Under the DPDP Act, 2023 you can ask to access a summary of your data, correct or update it, erase it, withdraw your consent, and nominate someone to exercise these rights for you. Most details can be changed in the app; for anything else write to support@daasho.com. Withdrawing consent for something an order depends on (for example a pilot's location while on duty) means we cannot provide that service.

You can also turn off location, camera, microphone or notification permissions at any time in your phone's settings.

12. Children

The Daasho apps are for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.

13. Changes to this policy

When we change this policy we update the date at the top. If a change affects how we use your data in an important way, we will tell you in the app before it takes effect.

14. Contact and Grievance Officer

Grievance Officer, Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. Email: support@daasho.com. We acknowledge every complaint within 48 hours and resolve it within one month.

If you are not satisfied with our answer, you may approach the Data Protection Board of India.