Terms & Conditions

1. Accepting these terms

By creating an account or placing an order you accept these terms. You must be 18 or older and able to enter a contract under Indian law. If you do not agree, please do not use Daasho.

2. What Daasho does

Daasho is an online marketplace. Restaurants and shops ("stores") list and sell their own food, groceries and daily essentials on Daasho; the store is the seller of what you buy. Daasho runs the app, takes your order and payment on the store's behalf, and delivers the order with Daasho's delivery partners ("pilots").

Grab & Go is Daasho's pick-up-and-drop service: a pilot carries an item from one address to another for you.

Daasho is available only in the areas shown in the app. Stores, items, prices and delivery areas can change.

3. Your account

• You log in with your mobile number and a one-time code. Keep your phone and codes to yourself; you are responsible for orders placed from your account.
• Give your real name, a correct delivery address and a number where the pilot can reach you.
• One person, one account. Accounts cannot be sold or transferred.
• You can delete your account in the app (Account → Delete account) or at daasho.com/delete-account.

4. Prices and the delivery fee

• Item prices are set by each store and include the taxes the store charges. They are shown before you order.
• Delivery fee: ₹10 for every kilometre of road distance from the store to you, or part of a kilometre, with a minimum of 1 km (for example, 1.1 km is charged as 2 km = ₹20). The fee is always shown before you place the order.
• At very busy times or in bad weather, an area may have a higher rate per km for a while. It is shown on the screen ("High demand") before you order, and you can choose not to order.
• Daasho adds no platform fee, packing fee or small-order fee.
• A tip for your pilot is optional, and 100% of it goes to the pilot.
• Coupons and store offers have their own conditions (such as a minimum order or an end date), shown with the coupon. A coupon has no cash value and cannot be combined unless the app says so.

5. Placing and paying for an order

• Your order is a request to the store. It is confirmed when the store accepts it. A store may decline an order (for example, an item ran out); if it does not respond within a few minutes the order is declined automatically. A declined order is refunded in full.
• Cash on delivery is available on orders up to ₹1,000. Daasho may switch it off for an account, for example after an order where the customer could not be reached.
• Online payment (UPI or card), where available, is processed by our payment partner. An online order not paid within 15 minutes is cancelled and nothing is charged.
• Daasho Credits can be used to pay. They are not money: they cannot be bought, transferred or withdrawn as cash. Promotional credits expire (the date is shown in the app); refund credits do not expire.

6. Delivery

• Delivery times shown in the app are estimates, not promises. Traffic, weather and the store's preparation time can delay an order.
• Your app shows a 4-digit delivery code. Give it to the pilot only when you receive your order; the pilot needs it to complete the delivery.
• If the pilot cannot reach you at the address, they call you and wait for a set time. If you still cannot be reached, the order ends as "customer not reachable": a prepaid order is not refunded, because the food was made and delivered to your address, and cash on delivery is switched off for your account.
• Check your order when it arrives and report any problem in the app (see the Cancellation & Refund Policy).

7. Cancelling

You can cancel free of charge before the store accepts your order and for one minute after. After that, until a pilot picks the order up, cancelling costs the price of the food, because the store has started preparing it; the app shows the exact amount before you confirm. Once the pilot has your order it cannot be cancelled in the app. Full details are in the Cancellation & Refund Policy.

8. Food, allergies and what Daasho does not sell

• Each store is responsible for the food and products it sells, their quality, hygiene, labelling, and its FSSAI licence.
• If you have an allergy or a dietary need, read the item details and contact the store through the app before ordering. Item descriptions and the Veg, Egg and Non-veg marks are provided by the store.
• Daasho does not sell alcohol, tobacco or prescription medicines.

9. Grab & Go

When you book a Grab & Go delivery, you are the sender and these rules apply:

• Not allowed: cash, jewellery and valuables; alcohol, tobacco and drugs; prescription medicines; weapons, explosives and anything flammable; live animals; anything illegal. You confirm the item is none of these before booking.
• Limits: up to 10 kg, and a declared value up to ₹5,000. Daasho does not insure items carried with Grab & Go; please do not send anything you cannot afford to lose.
• Pack the item safely. The pilot may refuse an item that is unsafe, not allowed or badly packed; you then get your money back in full.
• The sender gives the pilot a pickup code, and the receiver gives a drop code. The receiver gets a tracking link by SMS.
• Price: ₹10 for every km of road, or part of one (minimum 1 km), plus an optional tip. The first 5 minutes of waiting at pickup and at drop are free; after that, each full minute has a small charge shown in the app, paid to the pilot.
• If nobody takes the item within 10 minutes at the drop, the pilot brings it back to the sender and the return trip is charged at the same ₹10 per km. Unpaid waiting or return charges must be paid before your next Grab & Go booking.
• Grab & Go is paid online or with Daasho Credits; cash on delivery is not available for it.

10. Ratings, reviews and chats

Ratings, reviews, photos and chat messages must be honest and relate to your own order. No abuse, threats, hate, personal details of others, or advertising. Daasho may remove content that breaks these rules. Stores can reply to reviews publicly.

11. Fair use

You agree not to:

• place fake orders, give false refund claims or photos, or misuse coupons, referrals or credits;
• abuse, threaten or harass pilots, store staff or Daasho's support team;
• copy, scrape, reverse-engineer or interfere with the app, the website or our systems;
• use Daasho for anything illegal.

12. Suspending or limiting an account

If an account breaks these terms, Daasho may, step by step, switch off cash on delivery, limit refunds, suspend the account for a period or close it. We tell you the reason, and you can appeal through Help in the app; appeals reach our Grievance Officer.

13. Our responsibility to you

We work to keep Daasho available, accurate and safe, but the app may sometimes be unavailable or contain errors. Where something goes wrong with an order, our remedy is set out in the Cancellation & Refund Policy, such as a refund of the affected items or the order.

To the extent the law allows, Daasho is not responsible for indirect losses, or for problems caused by a store's food or products beyond the refunds described in that policy. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

14. Daasho's name and content

The Daasho name, logos, the app and the website belong to Daasho. Store names, logos and menus belong to the stores. You may use the app for your personal use only.

15. Changes to these terms

We may update these terms as Daasho grows. The date at the top shows the latest version. If a change matters to you, we will tell you in the app before it applies. Orders already placed follow the terms in force when they were placed.

16. Law and disputes

These terms are governed by the laws of India. Please contact us first; most problems are solved quickly through Help in the app. Any dispute that cannot be settled will be decided by the courts at Chennai, Tamil Nadu, without affecting your right to approach a consumer commission.

17. Contact and Grievance Officer

Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. Help is in the app (Account → Help), or write to support@daasho.com.

Grievance Officer: support@daasho.com, at the address above. We acknowledge every complaint within 48 hours and resolve it within one month.