Pilot Partner Agreement

1. What Daasho does

Daasho runs a technology platform that connects customers, stores and pilots. In the Daasho Pilot app we show you delivery and pick-up-and-drop requests ("offers"). You choose which offers to accept.

2. Your status

• You are an independent delivery partner (a platform worker), not an employee, agent or partner of Daasho. Nothing in this agreement creates employment.
• You decide when to go online, for how long, and which offers to accept. There is no minimum number of hours or orders, except the conditions of an incentive programme you choose to join (for example peak-hour login).
• You may work with other platforms when you are not on a Daasho order.
• Daasho meets the duties the law gives platforms towards platform workers, including under the Code on Social Security, 2020.

3. Who can be a pilot

To be approved you must:

• be at least 18 years old;
• for a motorbike, scooter or EV: hold a valid driving licence for it and keep a valid registration (RC), insurance and pollution certificate where needed;
• for a bicycle: be fit to ride safely (no licence needed);
• give true documents: driving licence (not for bicycle), PAN, Aadhaar with the first 8 digits masked, a selfie, your own bank account, an emergency contact and your blood group;
• pass the training and quiz in the app;
• agree to the background check.

4. Your account

• Your account is personal. Do not let anyone else use it or deliver for you.
• The first time you go online each day, the app asks for a selfie to confirm it is you.
• Keep your documents up to date. When a licence, RC or insurance expires, you cannot go online until the renewed one is uploaded and approved.

5. Doing deliveries

• After accepting an offer, go to the store, show the pickup code, check the items and deliver to the customer.
• Take the delivery code (OTP) from the customer when the app asks for it. For "leave at door" orders, take the photo the app asks for.
• Handle food and parcels with care, keep the bag clean and closed, and never open sealed packages.
• Refuse any parcel that looks unsafe or illegal and report it in the app. The sender is not charged for a refused unsafe item.
• Follow traffic laws, wear a helmet, and do not use your phone while riding except for hands-free navigation.
• Be polite to customers and store staff. Use customers' numbers, addresses and details only for the order, and never keep or share them.

6. Pay

• For each completed order you earn the trip pay shown on the offer before you accept it. Trip pay comes from the delivery distance and the rates in the app (day, night and rain rates). The ride from where you are to the store is not paid unless the offer says so.
• You may also earn incentives under programmes shown in the app, each with its own rules.
• Tips from customers are passed to you in full.
• Daasho may change rates and programmes. A change applies only to offers shown after it, and is shown in the app before it applies.
• Your earnings, deductions and payouts are shown in the app, with a weekly statement.

7. Payouts and deductions

• Daasho pays your earnings to your verified bank account once a week, every Wednesday, for the Monday to Sunday before. The payout day is shown in the app.
• From a payout we may deduct the weekly kit instalment, cash on delivery you collected and have not deposited, and amounts the law requires (such as tax). A deduction never takes a payout below zero.
• If you think a payout is wrong, raise it in Help within 30 days. We check it and reply.
• You cannot delete your account while money is owed to you or by you; the app shows the amount.

8. Cash on delivery

• Collect the exact amount shown in the app for cash orders.
• Cash you collect belongs to Daasho and the stores until you deposit it. Deposit it through the app (UPI) when asked.
• There is a limit on the cash you can hold, shown in the app. Above it you get no cash orders until you deposit.

9. Kit

• You buy the Daasho kit (bag and T-shirt). The kit fee for your vehicle is shown in the app before you pay. You can pay it in full by UPI or as a first amount now and weekly instalments from your payouts.
• The kit fee is not refundable when you stop working with Daasho.
• Use the kit only for Daasho deliveries. Do not sell or lend it.

10. Safety

• In an emergency, use SOS in the app. It alerts Daasho support, lets you call 112, and sends an SMS with your location to your emergency contact.
• Report any accident in the app as soon as you can.
• Where Daasho arranges accident insurance for pilots, the cover and how to claim are shown in the app.
• You are responsible for your vehicle, its fuel or charge, repairs and legal papers.

11. Ratings, warnings and blocks

• Customers and stores may rate you. Ratings help us keep service quality.
• If you break this agreement or the rules in the app, we may give a warning. For repeated or serious problems we may block your account. Except in serious cases (fraud, theft, violence, riding drunk, harassment or a safety risk), we give 7 days' notice with the reason before a block.
• You can appeal any warning or block in the app. A Daasho team member reviews every appeal and replies.

12. Ending this agreement

You can stop at any time by going offline, or delete your account in Settings once nothing is owed. Daasho can end this agreement with 7 days' notice, or at once in the serious cases above. We pay all earnings due up to the end date.

13. Your data

We use your personal data as set out in our Privacy Policy, the Background Check Consent and the Location Data Notice, under the Digital Personal Data Protection Act, 2023.

14. Liability

Daasho is not responsible for losses caused by your own actions or your vehicle, or by events outside our control such as network failures, floods or strikes. Nothing here limits any liability that the law does not allow to be limited.

15. Changes to this agreement

We may update this agreement. We tell you in the app at least 7 days before a change applies. If you go online after that, you accept the change.

16. Law and courts

This agreement is governed by the laws of India. Please contact us first; most problems are solved quickly through Help in the app. Any dispute that cannot be settled will be decided by the courts at Chennai, Tamil Nadu.

17. Contact and Grievance Officer

Daasho Technologies Private Limited, 5/3, V.R.Puram, Sankarankovil Taluk, Tenkasi 627753, Tamil Nadu, India. Help is in the Daasho Pilot app, or write to support@daasho.com.

Grievance Officer: support@daasho.com, at the address above. We acknowledge every complaint within 48 hours and resolve it within one month.